IT Maintenance Contracts
Whether you want to ensure maximum availability or extend equipment lifetime for economic or environmental reasons, we can tailor a maintenance contract to suit your needs
Typically, we only pay attention to our computer hardware when something goes wrong – that’s where OX IT Solutions comes in. We are here to minimise downtime when faults do occur and reduce the chance of them happening in the first place.
At OX IT Solutions we offer traditional break-fix maintenance contracts which cover each item on an annual basis at an agreed service level and fixed cost. We work with all major hardware types including servers, desktop and laptop PCs, EPoS, peripherals and comms from leading manufacturers.
Key Benefits
Service level agreements to match your needs from next business day response to a two hour fix
24 x 7 x 365 service coverage
Dedicated client management and UK based service desk
Network of fully qualified engineers and strategic stock locations
Multi-vendor Offering
In a market filled with a variety of vendors, we provided a single-source for your multi-vendor hardware and software repairs. With IT support teams designed to be flexible, our end to end service is second to none. Our multi-vendor offering is listed below.
Laptops & Desktops
Networking
Servers
Storage
NAS
Tapes
Optical Software
Interconnect Products
Ensuring optimum performance and uptime
Whether you are an SME, a mid-market or a large organisation or enterprise, we guarantee 24/7/365 response and online reporting to ensure that your equipment is always covered. We can also provide permanent on-site maintenance engineers.
Our as-need contract approach goes one step further with our guaranteed loan facility. If we cannot complete a repair within the specified time, we will install a replacement.