IT Support Contracts
We offer an extensive range of support services which we tailor to your business to create a bespoke service contract
We understand not everyone has the in-house capabilities to support their IT department, which is where we come in. We can bridge that gap to offer everything from telephone support to server monitoring and managed services.
To make things simple we have standard and premium support contracts that cover most requirements. We can also create a unique service contract based on your support needs.
You can find out more about our SLA's on our Telephone Support page.
Standard & Premium Technical Support
| Included Services | Standard | Premium |
|---|---|---|
| Telephone Support 9am – 5pm Weekdays | ✅ | ✅ |
| Remote Support | ✅ | ✅ |
| Monthly Reports including backup checks and server health | ✅ | ✅ |
| Quarterly Security Health Check | ✅ | ✅ |
| Guaranteed SLA’s | ✅ | ✅ |
| IT Security Software Support | ✅ | ✅ |
| Remote Upgrades | ✅ | |
| On-Site Support and upgrades (hourly rate and expenses apply) | ✅ | |
| Remote Server Monitoring | ✅ | |
| Named Technical Contacts | ✅ | |
| Microsoft Software Support | ✅ | |
| Managed Services | ✅ |
| Service | Free | Charged |
|---|---|---|
| Telephone Support 9am – 5pm Weekdays | ✅ | |
| Professional Service Days | ✅ | |
| Remote Installations (charged at an hourly or daily rate) | ✅ | |
| Hardware Refresh | ✅ | |
| Office Moves | ✅ | |
| Technical Training | ✅ | |
| Server Builds | ✅ | |
| Infrastructure Design and Implementation | ✅ |
Expenses
Travel by company car for consulting staff will be charged at 40p per mile. Other travel and accommodation incurred by consulting staff will be charged at cost.
VAT
VAT will be charged at the rate prevailing at time of invoicing.
Useful Information
Products
We make it simple, bringing you the best in cutting-edge technology for your requirements. Our comprehensive product portfolio, covering a wide variety of IT security and hardware, means we are able to provide you with the correct solution tailored to your needs.
Partners
Our competitive edge is our positioning as a strategic ally with our clients. Working closely with our vendor partners OX IT will find the right solution.