Everything you need to know about working with a Managed Service Provider

20 Jul

Using a Managed Service Provider (MSP) guarantees comprehensive, around the clock, maintenance and support for all aspects of a company’s IT requirements.

The most common services include network and infrastructure management, security and monitoring.

Typically, an MSP will deliver its services remotely – but this is not a prerequisite. Here, our Technical Manager Jon Townsend explores how we keep your networks secure and problem free by taking full responsibility for our clients’ IT infrastructure.

Using an MSP – is it for me?

Managed services are invaluable when it comes to cybersecurity.

Monitoring threats in real time is vital to keep your business secure. It protects your network from breaches and ensures your antivirus software, malware, ransomware and firewalls are up to date.

Many organisations use an MSP like OX IT Solutions to free up time for staff so they can focus on advancing business objectives.

How do they help?

Managed backup and recovery services will ensure your business critical data is always protected. In the event of data being lost or destroyed, an MSP can help to recover information quickly and efficiently.

“On a basic level, providers can oversee an organisation’s infrastructure if they operate a cloud-based network. MSP’s can also act as a port of call for your staff if they have IT related queries” explained Jon.

Who can benefit from an MSP?

Businesses of all sizes operating across multiple sectors are increasingly using MSPs.

Often, small and medium sized organisations do not have the time or infrastructure to handle all their IT needs in-house. Using an MSP helps:

Benefit from economies of scale and efficiency
Avoid hiring extensively trained IT teams
Avoids facing the costs of installing new hardware and software
Ensure maximum productivity by having a team of dedicated IT professionals

Is an MSP only for SMEs?

“The short answer is no,” said Jon.

“MSPs have advanced far beyond catering to the basic needs of small and medium sized businesses.

“A reliance on remote access, the fast-moving cyber threat landscape and the importance of data protection and security are all key factors encouraging more and more businesses to turn to MSPs.”

What are the risks of Remote working?

The pandemic brought about a dramatic shift in our working patterns, with an estimated 36% of adults working from home at least once a week.

This change has unearthed an endpoint security crisis. Because workers are accessing private data on personal devices and unsecured networks, every business is under threat.

Healthcare is an industry that has particularly become vulnerable to cyber-attacks.

Last year, Health Service Executive Ireland suffered a Conti Ransomware Attack. It became one of the most significant attacks against a health service computer system ever.

Data of 520 patients and countless corporate documents were published online
Only 95% of devices and serves were secured FOUR months after the attack

Round the clock monitoring and real-time detection can seriously reduce the risk.

You can read more about the consequences of Conti Ransomware Attacks here.

Choosing an MSP

Jon said: “The requirements of a small business are likely to be different to that of a larger organisation.

“It’s essential you work with an Managed Service Provider that can develop with you as your business grows. As and when your needs change, your provider should be flexible and capable of adapting to your requirements.”

At OX IT Solutions, our expert knowledge and strong vendor partnerships will ensure you find the right model to suit your business needs. Our go-to partner Acronis provides a full package of services based on a subscription model.

To hear more about how an MSP can benefit your business contact one of our friendly staff today via sales@oxitsolutions.co.uk or call 01865 594930.

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