Telephone Support
Our technical support service gives you access to our highly trained technicians
(From 9am to 5pm Monday to Friday all year excluding Christmas and Bank Holidays.)
Call & speak to one of our technical support consultants today
Alternatively you can contact us via email, using our online form or your preferred email systems. You can find details on our Contact us page.
Support Level Agreement
Urgent issues
We respond to business-critical issues within one hour and aim to resolve the problem the same day, depending on the complexity of the issue. Most issues logged with us can be resolved by our in-house support team, however, occasionally we need to work with our vendor partners to provide a patch or new piece of hardware. In these cases, resolution times can vary.
In some instances, diagnostic information will need to be sent to the vendor for further investigation. In these circumstances OX IT will monitor the case and support you through to resolution.
Non-Urgent
Non-urgent issues such as configuration or product upgrade questions will be responded to as quickly as possible. Cases can be logged immediately and will be responded to within three days. We will aim to answer your question as thoroughly as possible and can provide assistance remotely via ScreenConnect
Quick questions will be queued in order of receipt and answered as soon as possible. Most questions are answered the same day, often within the hour, depending on caseload.
Useful Information
Products
We make it simple, bringing you the best in cutting-edge technology for your requirements. Our comprehensive product portfolio, covering a wide variety of IT security and hardware, means we are able to provide you with the correct solution tailored to your needs.
Partners
Our competitive edge is our positioning as a strategic ally with our clients. Working closely with our vendor partners OX IT will find the right solution.