Henry Loch is fast-tracking his IT ambitions with OX IT Solutions after making a career change, thanks to effective on-going professional training.

After leaving the hospitality industry in 2020 Henry has flourished at OX IT Solutions. Our in-house training and support have enabled Henry to successfully switch from six years in customer service in hospitality to the IT sector.

He joined us in November 2020 as a business development manager before progressing into an IT technician role, following the successful completion of his training. Henry now supports clients with hardware and software assistance and diagnosis as part of our technical team.

Henry is one of many UK workers moving sectors. According to a study by Aviva the impact of the pandemic has promoted 60% to plan a change of profession. In our latest blog we talk to Henry about his IT journey so far.

Occupation change

Raised in Pembrokeshire, Henry moved to Oxfordshire after graduating from Cardiff University with a degree in philosophy to explore the region’s job opportunities. He worked as a general manager in pubs and restaurants before deciding to pursue his passion for IT with OX IT Solutions.

His career progression continued, and he was offered the opportunity to upskill within our technical team. Henry splits his time between supporting customers and training to provide him with the skills and experience to become a full-time IT technician.

“Working in the technical department really interested me,” said Henry. “It was an area I had no previous experience working in, but I knew I had the drive and passion to develop my knowledge.  

“OX IT Solutions understood this and transferred me from my previous role into the technical team. It’s been a great move for me, and each day I’m learning new skills to deliver tangible results for my colleagues and our customers.”

On-the-job training

By day, Henry is responsible for solving hardware and software issues our customers may experience and providing immediate support.

This includes installing, troubleshooting and maintaining high level security solutions, fixing broken hardware such as laptops and printers and assisting with cloud-based storage, backup and archiving requirements.

To deliver results to the highest standards, Henry was enrolled onto two industry recognised courses which are providing him with the knowledge and understanding required to deliver results quickly and effectively.

He added: “I started my role in the technical team with no previous experience, but the support of my colleagues has granted me the freedom and platforms needed to explore and develop.

“Through my average week, half of my time is dedicated to training. I’m so grateful for the investment and support of OX IT Solutions to upskilling me and helping me develop.”

Career development  

Henry is one of several new members of the team at OX IT Solutions who changed careers to join us.

He explained how the company’s commitment to personal development ensures everyone can work and achieve their full potential.

“There are many transferable skills from a range of jobs which can be applied to the IT sector,” said Henry. “OX IT Solutions understand this and are willing to invest their time into the development of staff.  

“It not only makes it a great place to work, but a great place to develop too. As more people shift to hybrid working, IT support has never been of greater value to employers.

“We’re here to provide around the clock support and expert advice to businesses of all sizes.”

Cyber security

So, what does the future hold for Henry?

After completing his technical training, the 28-year-old would like to join our cyber security specialists who work to protect customers from data theft and cyber-attacks.

“OX IT Solutions have opened a development pathway for me to learn new skills and broaden my knowledge of our IT services,” said Henry. “Threat hunting by searching for undetected cyber threats within a network is something that interests me and is becoming a valuable service to our customer base.

“I’ve really enjoyed my time with the team so far and look forward to the challenges ahead.”

Start your IT journey today

We are continually expanding our team at OX IT Solutions and are interested in hearing from bright, friendly, customer-focused individuals with a passion for IT.

We are currently recruiting for:

• Business Development Lead Generator

• Account Manager

If you’re interested in learning more about the above roles, click here to view our full job descriptions and to apply.