OX IT Solutions Ltd
01865 594 930

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Maintenance Contracts


Computer hardware is often noticed by your users only when something goes wrong. We can help you to both minimise disruption when faults occur, and reduce the possibility of problems happening in the first place.


Whether you want to ensure maximum availability or extend equipment lifetime for economic or environmental reasons, we provide all elements of traditional break fix maintenance where each item is covered on an annual basis, at an agreed service level, at a fixed cost.


We work with all major hardware types – servers, desktop and laptop PCs, EPoS, peripherals and comms – from all leading manufacturers including HP, Dell and IBM.


Ensuring optimum performance and uptime


Whether you are an SME, a mid-market or large organisation or an enterprise, 24x7x365 response guarantee and online reporting ensures that you are always covered and kept informed. We can also provide permanent on-site maintenance engineers.


The traditional fixed contract approach – where each item is covered on an annual basis at an agreed service level for a fixed cost – goes one step further with our guaranteed loan facility. If we cannot complete a repair within the specified time, we will install a replacement.


Key Benefits


• Service level agreements to match your needs from next business day response to a two hour fix

• 24x7x365 service coverage

• Dedicated client management and UK based service desk

• Network of fully qualified engineers and strategic stock locations.


Multi-Vendor Offering


In a market filled with a variety of vendors, we provided a single-source for your multi-vendor hardware and software repairs. With IT support teams designed to be flexible, our end to end service is second to none. Our multi-vendor offering is listed below.


• Laptops & Desktops

• Networking

• Servers

• Storage

• NAS

• Tapes

• Optical Software

• Interconnect Products

 

Come and speak to us about bespoke contracts tailored around you.


CONTACT US

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