Local Support Services
Managing your company with no time for IT could be a huge risk to your business. At OX IT Solutions we know the costs associated with employing a full-time technical department can be beyond the budget of most small businesses. We are here to help, let us take away these expensive, time consuming, but extremely important tasks. We can maintain business critical systems including Servers, Desktops, IOT, Security Hardware refreshes, even take care office moves for you. Most of our services are available on-site or remote, the choice is yours.
Supporting Local Businesses
Although many of our customers are at large enterprise level OX IT are also dedicated to supporting local businesses. We can offer superfast local support on-site or remotely to help you implement all your IT requirements such as installing new PC’s, setting up small business servers, installing Windows applications and implementing cloud based or on-premise next generation perimeter and endpoint security. Our tailored support contracts are ideal for small businesses that don’t have the time or IT staff to maintain hardware and software internally.
Technical Skills Matrix
We have several highly trained engineers who have been specialising in IT security and hardware for over 20 years at your disposal, you can trust in them to look after your hardware and software so you can concentrate on the business while we look after your infrastructure. With our friendly personal approach, we pride ourselves in becoming an extension to your business not just another support company.
At OX IT Solutions, we work with both established and emerging technologies to give you the best possible IT services available, below are some of our specialist areas:
Network Firewalls, UTM, Windows servers, Switches, routers, Barracuda appliances and penetration testing.
Endpoint Security Malware protection, stop zero-day threats and ransomware, centrally managed by security suites from our top vendors. McAfee Business Suites, Bit Defender, Panda Adaptive Defence 360 and many others.
Secure your Data Company data is critical to any business, how safe is yours? We provide backup, archiving, encryption and data loss prevention solutions from the top vendors such as McAfee, Barracuda, Panda and Bitdefender, talk to our consultants about the best approach to securing your corporate data today.
Let us manage your security for you As well as our best of breed on-prem security solutions we can offer cloud based multi-tenancy security solutions from all of our recommended vendors enabling us to keep an eye on your security for you and provide advanced reporting on the security status of your network and alert you the when an attempted malware or zero day infection attempt has been blocked. Some of our vendor partners also offer advanced data reporting, encryption services and full system management all from the cloud.
Hardware Lenovo, Dell, HP, Microsoft, Apple, Samsung, laptops, servers, printers, monitors, PC’s, routers, switches, telephone systems, consumables and more.
Office Software Microsoft Windows, All versions of Microsoft Windows, Office on-prem or 365. We can also help with implementing many other applications with our extensive IT knowledge and experience.
Implementation Endpoint Security, Endpoint Security, Cloud Backup, Encryption, Device Control, Security appliances, Network Infrastructure, Server builds, office moves, telephone systems.
Tailored Support Contracts
OX IT Solutions ltd offer an extensive range of support offerings which can be tailored in to your very own exclusive maintenance contract. To make things a little easier we have standard and premium support contracts that will cover most areas, these can of course be changed to suit your particular requirements.
The Standard Contract is designed to cover the key areas of your business with unlimited telephone support, remote assistance, monthly status reports and our unique quarterly health checks, all designed around your specific software and hardware support requirements.
Our Premium Contracts are designed for customers that don’t have the time or resources to look after their network or complicated security software. Managing server updates, backups and IT security software are extremely important tasks but can take up an incredible amount of time. Our highly trained staff can take away the stress of looking after these business-critical processes with our remote monitoring, IT Security Software support, managed services and On-Site work when required.
For pricing and contract agreements, please contact our sales department.
Flexi Support Services
Our Flexi Support services are available to all customers. This service is designed to be a virtual extension to our customers IT support team. We offer telephone, e-mail, remote and on-site support. The Flexi service is offered via the OXIT voucher scheme, support vouchers can be pre-purchased in increments of 30 minutes, this entitles you to all of our remote or on-site (excluding expenses) professional services.
The minimum investment for flexi support is 50 vouchers, the flexi service is purchased in advance of the date it is required to start, vouchers can then be used individually or in blocks until they have all been used or the expiry date of 12 months has been reached.
Vouchers cover support for any software or hardware that you have purchased from us or simply as an additional resource to your IT department. We cover standard business hours of 9am to 5pm Monday to Friday, support hours can be slightly adjusted as a tailored offering should you require it, this can be discussed with your sales account manager.