Everything you need for IT support
Easy to use and set up
Freshservice's modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person
Gamify your service desk
Turn your service desk into a highly engaging and fun experience for your agents
Information at your fingertips
Maintain records of contracts, hardware, software, and other assets, including all details from from acquisition to expiry
Best rated Mobile App
Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road
All that you need for proactive IT service management
Freshservice overview video. Watch it now
Watch the Freshservice overview video
Increase Agent Productivity
Save precious time by quickly responding to employee questions with reusable templates
Automate internal process
Auto assign requests
Automate agent assignment for requests and create your own approval workflows using workflow automator to fulfil requestes on time.
Get the most out of CMDB
Track asset relationships and dependencies
Get complete visibility into how your configuration items (CIs) are connected to the business by visualising all the dependencies and relationships in an interative map.
Be on top of your KPIs
1 Automatically receive reports directly to your mailbox
Project the key metrics for your team on a large screen to keep them updated.
2 Project important KPIs on a large screen
Project the key metrics for your team on a large screen to keep them updated
Improve employee experience
Avoid tickers for common scenarios
Auto suggest solution articles to end users when they're trying to solve a problem.
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