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IT Service desk that's actually simple


Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.


Everything you need for IT support



Easy to use and set up

Freshservice's modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.




Multi-channel support

Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person



Gamify your service desk

Turn your service desk into a highly engaging and fun experience for your agents



Information at your fingertips

Maintain records of contracts, hardware, software, and other assets, including all details from from acquisition to expiry



Best rated Mobile App

Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road


All that you need for proactive IT service management

Freshservice overview video. Watch it now





Watch the Freshservice overview video


Why Freshservice?




Increase Agent Productivity

Canned Responses


Save precious time by quickly responding to employee questions with reusable templates






Automate internal process

Auto assign requests


Automate agent assignment for requests and create your own approval workflows using workflow automator to fulfil requestes on time.




Get the most out of CMDB

Track asset relationships and dependencies


Get complete visibility into how your configuration items (CIs) are connected to the business by visualising all the dependencies and relationships in an interative map.




Be on top of your KPIs


1 Automatically receive reports directly to your mailbox

Project the key metrics for your team on a large screen to keep them updated.


2 Project important KPIs on a large screen

Project the key metrics for your team on a large screen to keep them updated




Improve employee experience

Avoid tickers for common scenarios


Auto suggest solution articles to end users when they're trying to solve a problem.



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RESOURCES

  • Freshservice Demo Request

    Get in touch to arrange a demo on Freshservice.


    DEMO REQUEST


    The No-nonsense Guide to ITSM

    Practical hints and tips to enhance service management. Download the guide now.


    DOWNLOAD NOW

  • Freshservice Whitepaper

    5 SIGNS it's time to change your IT Service desk. Download the whitepaper now.


    DOWNLOAD NOW


    Freshservice Product Features

    All that you need for proactive IT service management - Read more about all the features in freshservice


    PRODUCT FEATURES