Email isn’t built to handle customer support
Don’t let emails slip through the cracks. With Freshdesk, you can track issues, prioritize them and work with your team to resolve them faster.FREE TRIAL
Why do shared inboxes fail?
Using email for customer support is difficult. You require complex folder structures or colour-coded tags to track issues, and as ticket volumes increase, collaboration becomes a nightmare.
Before long, managing multiple mailboxes for different teams and products causes your efficiency to take the hit.
Here’s how a helpdesk makes customer support easier
With Freshdesk, you can track, prioritize and follow-up on customer requests from one place. This will help your support team deliver faster, more efficient customer service.
Watch the Freshdesk overview video
Do more with your email support
Automate workflows for efficiency
Automate tasks like tagging and assigning tickets so you can focus on fixing your customers’ problems.
Set targets for ticket resolution
Define service level targets to make sure your agents send timely responses to every issue that comes in.
Collaborate to resolve issues faster
Get help on issues from teammates even as you work on tickets, with Freshdesk’s in-built discussion pane.
Support customers wherever they are
Let customers reach out to you where they feel comfortable - be it email, social media or your website.
Stay informed with notifications
Get notifications for important events within the helpdesk and be alerted even if you’re not at your desk.
Use data to drive decisions
Track the right metrics to understand how quickly your team is resolving issues or when they’re the busiest.